Skip to main content

How Are Your Clients Feeling Today?


How Are Your Clients Feeling Today?


     Last week, I stumbled upon an article in the New York Times entitled, "In a Mood?  Call Center Agents Can Tell".  It was quite an interesting article and I hope you have time to "click" on the link to the article above and read it.

     But what I took away from this article was that software, in
its' infancy, is presently being developed that evaluates and reveals the true emotion of customers or callers during their conversations.  The software performs what is called "emotional analytics".  

     The analysis offered by the software detects if the words being used by a caller/customer match-up with their real feelings and emotions ... or if they are contrary to them. In other words, if the words they are speaking are portraying their true intent and desires.  And in what capacity or levels they might react to your responses to them at that time.

     My reaction when reading this article?  Simply ... wow!

     While I have some reservations surrounding the privacy issues raised through the implementation of this sort of software (also talked about within the article) ... and how that might be resolved, my imagination was "off to the races" when considering how this might be put to use.  Imagine how it could prove beneficial to Agents and Mortgage Lenders when working with clients, potential clients, and even Referral Partners.  
    
     Imagine if we as professionals could detect and analyze the actual true emotions of those we were speaking to.  Imagine if we could detect and analyze their true intent and desires.  

     Imagine if we could reliably detect and analyze basic personality types.  How that insight could prove beneficial in providing service and advice ... or even showing properties clients would be predisposed to.
 
     But even more mind-blowing could be the usefulness of this software tool within our own businesses and how we present ourselves in public, to clients, or those we work with.  Think how we could make improvements in our public speaking, our client presentations, responses, and voice communications ... all based on fact and data. 

     Now I'm thinking if emotions and personality can be analyzed accurately and convincingly, that the analytics will lead to changes being made within those very elements of our businesses.  That analytics will show us how to tweak our style of speaking.  Moderate our voice.  Change our choice of adjectives and buzzwords within our speech.  And more ...

     I can see both pro and con to this new software.  It could be used to good advantage or bad.  The negative aspects makes me wonder if this software becomes fairly widespread in its application and use, will we ever be able to judge the true level of sincerity or capabilities of any person we are dealing with?  Will we then have to further analyze whether we are hearing or seeing what is their basic behavior and who they truly are?  Or if it is a learned and controlled behavior?

    What do you think?  

     *  Looking for an experienced, knowledgeable Mortgage Lender to provide service for your Chicagoland Mortgage clients?  Contact Me!  I'll put my 36 years of mortgage experience and expertise hard to work on their (and your) behalf.
     I can be easily found at:
Direct:  815.524.2280
Cell/Text:  708.921.6331
eFax:  815.524.2281

Click HERE for a FREE Mortgage Consultation!
Ready to Apply for Mortgage Financing?


      

     
     

Comments

Popular posts from this blog

Property Addresses: Gettin' Down to the Nitty Gritty

Property Addresses:   Gettin' Down to the Nitty Gritty

Take just a second and read through the following statements ...


“The devil is in the details” 
... "in life, it is often the tiny details that end up 
being the most important"

"Get Down To The Nitty Gritty"

“Little details have special talents in 
creating big problems!” 

“Sweat the details”

"Success is the sum of details"

Details ...Details ... it's all about the details ...
     And I'll admit it, I'm a bit of a nerd about them.  My whole family is.  Details, the intricacies, the little things ... they matter to us.
When I was growing up, a typical conversation (and argument) between my brothers and myself at the dinner table or in the backyard centered around "details".  It didn't matter what the topic was, it was the minor differences ... the details about the topic ... that we argued about.  I'm sure we drove our parents crazy.  
Sports statistics and games ... minutiae rega…

Ready for Fall? It's Arriving Soon

Ready for Fall?  It's Arriving Soon

Friend ...

Maybe it's because football season has started. Maybe it's the kids being back in school. Or because the night air is cooler. But a sense of Fall has arrived here in Chicagoland ...

The Fall Season brings changes with it. Changes in temperatures. Changes to the clothing we wear. Our focus seems to shift with the coming of shorter days, falling leaves, and crisp air.

Fall can be the perfect time to do a multitude of things. You can prep your home for the upcoming winter weather ... or for Fall listing and sale. 

But whether you're moving on or staying put, Fall is a great time to declutter and organize your home inside and out ... and your finances too.

I've googled like crazy to find interesting articles filled with Fall info, ideas, tips, and photos. Articles that will help you usher the Fall Season in at your house. I hope you enjoy reading the articles offered below and that they inspire you to make any needed changes.

Rem…

Paper or Paperless billing? Which serves YOUR needs best?

Paper or Paperless billing?  Which serves YOUR needs best?


These days, companies are under pressure to go "green" and become more environmentally friendly.  As a result, an increasing number of businesses are offering their customers a paperless option with which to receive and pay their bills. 

There are obviously many positives to be found within these paperless services:


Trees are saved  Reduced postage costs  Less paper documentation to organize or save/storePossible rewards for switching to paperlessPayments can often be made/posted same-dayAutomated payments can be set-upMore
But I can tell you from my vantage point as a Chicagoland/IL/WI Mortgage Originator, there are also negatives to be found within paperless methods.  For some of my mortgage clients, the choice of going "paperless" just hasn't worked well.

 For some, an email or text reminder regarding payment of bills has not been enough. They NEED a paper billing to arrive in their mail. 

Their paper bil…